First Class Workmanship

NICK IS INCREDIBLY PROUD OF THE QUALITY WORKMANSHIP HIS BUSINESS PRODUCES AND HE IS QUICK TO RECOGNISE AND PRAISE HIS STAFF.

"They are truly a great team. All staff at Penno’s are fully trained in our services and practices, which is a major reason why we produce such high quality work. We encourage everyone to complete training in the very latest techniques of vehicle repair technologies so no matter what repair work your vehicle needs, we have the most up-to-date knowledge."

"At any given time we generally employ two apprentices, who learn the business from the ground up. This helps to ensure the vast knowledge within the workshop is passed down and shared with others."

"Another reason for the high level of quality is that we choose technicians and craftsmen for their passion and dedication to their profession as well as technical expertise", says Nick.

It is this calibre of person that consistently helps Penno’s deliver fantastic service, generates first class workmanship across all facets of the business and cements their leadership position within the industry in Central Victoria.

Quality Counts

WHEN IT COMES TO QUALITY CONTROL, IT'S SOMETHING THE BUSINESS TAKES INCREDIBLY SERIOUSLY, ACCORDING TO NICK PENNO. "WE WERE ONE OF THE VERY FIRST COLLISION REPAIR BUSINESS’ IN CENTRAL VICTORIA TO COMPLY WITH INTERNATIONAL QUALITY STANDARD ISO 9002."

"Staff under go intensive training to ensure they not only meet, but exceed the aims, requirements and expectations of quality." "The specialised software we use assists with the quality auditing requirements plus record management, maintenance and reporting, all of which also help us provide our customers with the level of service that's expected from Penno’s Smash Repairs